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| * Frequently Asked Questions * |
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How easy is it to set up a business online? |
 It’s as easy as 1 – 2 – Sell. 1) Develop a business plan and marketing strategy for your Internet business (eShop) with one of our dedicated professionals. 2) When your CRS (Client Request Sheet) is completed and approved, Xinno will Launch your eCommerce Website! 3) Sell Anything. Sell Anytime. Sell Anywhere. |
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How long does it take to start my online store? |
 Most sites can be setup in a matter of hours by choosing from our extensive template portfolio. Or Xinno’s creative, design team can develop custom; one-of-a-kind websites tailored to your business’ unique specifications and needs in about 2 weeks. (First, we recommend setting up your eShop and selling on the Internet. Then at your convenience, based on market analysis and customer feedback, upgrade your site with features and options available online with your account at Xinno.com or directly from your eShop Control Panel. |
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What do you mean, No Hidden Costs? |
 Xinno is proud to claim that even at the promotional level, everything you need to establish a fully functional eCommerce website is included. Initially our prices may seem higher than those of our competitors, but that is only because with most other companies some vital features and functions are not available to create a truly successful internet business / web site. (And besides, we all know when it comes to quality and satisfaction… you get what you pay for.) |
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Who will host my new website? |
 100% of our websites are hosted Xinno. We never outsource services from other providers like our competitors who need to be granted access and permission by their web hosting companies. Not only can this be extremely frustrating, but it’s just a waste of your valuable time and usually very costly too. Xinno makes changes to your site a hassle-free process. Xinno is truly your one-stop eCommerce solutions provider! |
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How do I transfer my website to Xinno? |
 We know you’ve explored your options. Xinno make transfers easy and smooth as to not disrupt the daily business process. Xinno can effectively provide your existing business with the necessary resources and customized solutions immediately to grow your business your way, right away. |
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Can I have my own domain name such as www.mycompany.com? |
 Domain registrations and hosting is always included with every account. You can either transfer your existing domain or register a new domain of your choice for free. (Believe it or not, the other guys charge you for that too!) |
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Can I cancel my service at any time? |
 Yes, after you activate your account it can be cancelled at any time. (Unfortunately, we must assess an early termination fee that is required prior to the final date of revised contract terms.) |
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Do I get any email accounts? |
 As many as you need! Each eShop account includes everything you need to communicate with your customers. This includes email accounts, forwarding, email aliases, auto-responders; even eMarketing email templates are available to keep your customers up-to-date on special sales and seasonal events. |
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What if I have questions or need help getting my site setup? |
 Our Total Support, Online Help Center, and our innovative RedX Solution are services available 24 hours a day. Department representatives are always on hand to provide detailed technical assistance to assist you in addressing any challenges and help identify opportunities that are unique to your business. |
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What is Unlimited Bandwidth with SmartHost? |
 Most of our competitors charge you for the hard disk space used by your website. And if your monthly bandwidth is regulated by your hosting service, it not only limits the file sizes and content volume that can be uploaded onto your site, but it also restricts the number of concurrent users that may view your site at once. More concurrent users can slow down the speed in which your site refreshes and transmits information to your users. This can be very frustrating for your customers. (For smaller sites with minimal user traffic, this is usually not as much of a problem as it is for a relatively more active site with a larger customer base, in which many users may be viewing your site and attempting to purchase your products.) So for our clients with SmartHost accounts can be assured that their customers will be able to take advantage of special features and make prompt, hassle-free purchases always. |
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How will my new customers find my website? |
 Xinno? Web Agency also includes eMarketing Specialists that provide information that you need to properly setup your online business with industry-specific marketing strategies and a network of resources, ideas and know-how for using top search engines and portal sites like Google, Yahoo, MSN, AltaVista, AOL, Ask.com, NYTimes.com, Business,com, Lycos, Earthlink, InfoSpace, Disney.com, CNN.com, among others to direct internet user traffic and potential customers to your site. |
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What is Search Engine Optimization? |
 Today's internet is extremely competitive and customers are looking for trust-worthy companies to conduct their business with. It is important that you present a secure, positive image for prospective customers and maximize the effectiveness your search engine submissions. Search Engine Optimization (SEO) is the process of improving the volume and quality of traffic to a web site from search engines via search results. |
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How do I track statistics from traffic / visitors to my site? |
 Xinno? eShops possess built-in visitor statistics, tracking features, and many more online tools that put your web site maintenance and updating only a click away! |
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What if I want to change the way my site looks or works? |
 Xinno's eShop software is a fully customizable solution, meaning you can alter or upgrade anything pertaining to your account anytime. With the click of your mouse you can take advantage of the many remarkable benefits, extras and bonuses in our Site Insurance & Enhancement Service Packages. This unique service offered exclusively by Xinno empowers our clients to improve the look and functionality for administrators and users alike. Xinno proprietary programming platform enables you to customize the options featured on your site each and every step along the way! |
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How many pages can I create? |
 We offer ecommerce options and hosting plans that allow unlimited web pages and there is no limit to the number products that you can sell online. |
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Does your ecommerce site include a shopping cart? |
 Yes, each eShop includes everything you need to setup an online store. Each eShop includes an online product catalog with an integrated shopping cart, secure checkout and payment systems, order management with accounting features, real-time shipping partners, and much more. |
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How do I setup my site to accept credit cards? |
 Xinno? SmartPay service establishes a merchant account with a bank that enables you to accept credit cards online and a systems integrated payment gateway to process your online purchases in real-time at a discounted rate as low as 2.2%! (A $200 setup fee is required by the banks to create merchant accounts. This is paid directly to the banks.) |
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Why else should I choose Xinno? |
 Security. Security. Security.
Your online business and customers will be protected with the ultimate security solution, encoded into all our systems and every eShop (eCommerce website)?he industry-standard for banks and corporate firms. XShield-Pro is a proprietary, seven-tiered database with partitioned user information encryptions. Also, third-party systems lock-out; Level III Firewalls; internet orders and payments with secure SSL certificates. Total Security Servers. And Xinno? VirtuaX Servers throw off any would-be hackers. All RedX systems and servers have separate Backup Servers with undisclosed storage locations.
(With some of our competitors that use various open source models to make a website and the databases because it's cheap; it well known that with these unsecured systems, most of your site's source codes including customer information can be accessed on a public, shared domain. Obviously, this is very dangerous?ot only when it comes to your responsibility to protect a customer? personal information, but ultimately, for the integrity of your entire business. Xinno eShop Business Software is a completely proprietary program, which means only you have access to your company? database and customer information.)
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